What are the terms of the Return/Exchange & Cancellation Policy?
- Customers can exchange/return their order within 5 days after an order has been delivered.
- If you would like to Cancel you order, then order can be cancelled before dispatching the product. However if it is shipped, it can not be cancelled in any circumstances.
- In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
- Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
- If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on email@example.com .
- Gift cards/vouchers are non-refundable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for. To maintain strict hygiene standards of our products, we do not accept returns on boxers and Sweat Activation t-shirts.
How does the Return/Exchange process work?
- You can only apply for a Return/Exchange from your Bohobox account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
- Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
- Once we receive products back Refund will be initiated within 2-3 days.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below: Babbler Studio , office number 6, Aditi Terrace, Baner Road, Baner, Pune,Maharashtra, India - 411045
PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.